Australia Today Update: Charles Bannister has launched a class action against the bank, claiming the outage affecting Tyra's s machines

Cairo prides itself on better business banking, but 110 customers were left worse off last January. You want to run a successful, profitable business, but it wasn't the case that week. You know, it was terrible.

Charles Bannister has launched a class action against the bank, claiming the outage affecting Tyra's s machines cost customers tens of millions of dollars. The businesses range in industries from retail to hospitality to some in healthcare. And it had serious consequences.

So serious it sent some to the wall. This was a beloved Busselton bookshop and had been running for 17 years. It was heartbreaking and it's literally a family business. My oldest daughter worked there with me, so she lost her income as well. Jasmine claims not being able to process, if possible, cards for almost six weeks cost her $70,000. The callousness. The lack of care shown was pretty serious, not just Kate's owner on the Central Coast, Linda Beasley, who says the timing couldn't have been worse. Retail was only just recovering from lockdown.

In one of our stores, we were down for nine days, and in the other store, we were down for eleven. Between those two, it's probably 25 to 300.

Businesses affected by the Tarot outage are being urged to read the court notice they received carefully. They have until October 30 to join the class action. Otherwise, they'll miss out on any payout if a settlement is reached. Cairo claims all merchants have been given the opportunity to claim any financial losses caused by the connectivity incident. But many say compensation doesn't go far enough.