Australia Today Update: Tonight, meet the ambulance team helping countless Queenslanders get the care they need

When it comes to saving a life, every second counts. Tonight, meet the ambulance team helping countless Queenslanders get the care they need. They're also saving paramedics critical time, a.

Golden light, a patient in need. But the frontline workers taking every call also need help. The ambulance service responds to about three and a half thousand incidents a day. That's why this clinical hub in Kedron was set up to take care of callers needing extra care.

I'm just giving you a call back to get a little bit more clinical information about what's going on with you today. The team uses video chat and telehealth. It's paramedicine from behind a computer screen rather than a windscreen taking the load off other paramedics, we can free up.

Our Triple zero operators take other emergency calls. The clinical hub will be looking at around 1200 of those cases. The program is now being expanded by $42. Million over the next four years. To see this, go to a 24/7 operation.

The Queensland Ambulance Service aims to have more than 65 staff working in the clinical hub by Christmas. And with ramping still rampant, it's hoped the investment will mean fewer Queenslanders are left waiting on hold.

The reason why Ambos are waiting at the end of the ramp and the reason why Queenslanders are waiting at the end of the phone line is that the hospital system is overflowing. And it's overflowing because of seven years of poor planning. Anything we can do to provide better care closer to home in a more appropriate setting is a good thing.

Even though the clinical hub will help share the loads, we're being reminded to only dial triple zero in an actual emergency. Helping our health heroes help us.